Online access depends on device and network conditions, and availability/features may vary by region and local rules. If you have an access question, use official support and share your location at a high level (country/region) plus your device model.
Promotions can be time-based, conditional, or targeted. Start by checking the event time window and your connection. Then refresh the app. If it still doesn’t appear, contact support with a screenshot and the time you checked.
Your country/region, phone model, Android version, and whether you tested on Wi‑Fi and mobile data. Screenshots of the exact error or blank screen help a lot.
Use the step-by-step pages on Guides. If Android blocks the install, enable “Install unknown apps” for the browser used to download the APK.
Try refreshing, switching browsers, and switching networks. If your browser blocks downloads, allow downloads for this site. If it still fails, contact support with your browser name and device model.
This is usually a connection issue (unstable network) or a restrictive setting like VPN/proxy. Switch networks and refresh once. If you’re on a very weak connection, wait a moment and reopen the page.
City-level differences are usually network-related (speed and stability) rather than game logic. Region-level rules and policies can affect availability and features, so if you’re unsure, contact support and ask about your country/region.
Enable “Install unknown apps” for the browser you used to download the APK, then install again. If you’re not sure where the setting is on your phone, the Guides page covers it step-by-step: Guides.
Use only the links on this site for downloading and support. If you got a link via message, don’t click it—open this site directly and use the Contact page for support.
That usually indicates a carrier routing or device setting issue, not a location restriction. Disable VPN/proxy, turn off data saver, and retry once. If it still fails, tell support which network works and which doesn’t.
Network quality varies by area. Even within the same country, different carriers and towers can change latency and stability. The fastest test is to try two networks (Wi‑Fi and data). If one works well, the issue is network performance, not the app itself.
Yes. If your phone time is incorrect, scheduled events can look missing or out of sync. Enable automatic date/time if possible and refresh the app after changing it.
Send a short report with your country/region, device model, Android version, and screenshots. Mention whether you tested on Wi‑Fi and mobile data. This prevents guesswork and speeds up troubleshooting.
Yes—if you have a stable connection. In remote areas, the biggest factor is signal quality. If the app feels slow, try moving to a stronger spot, switching to a more stable network, and keeping background apps closed.
VPNs can change routing and sometimes cause login or loading problems. If you’re troubleshooting availability, turn off VPN/proxy first so support can diagnose your real network path.
Try a second network and restart the app. If both networks fail consistently, it may be a broader issue. If only one network fails, it’s most likely carrier/Wi‑Fi restrictions or local signal quality.
Use the step-by-step instructions on the Guides page, then contact support if the problem continues. Include the exact error message so the team can respond with a specific fix.